Term And Conditions

Terms & Conditions of E-Commerce Store

Welcome to vinayakmusic.com!

These terms and conditions outline the rules and regulations for the use of Vinayak Music World’s Website, located at https://vinayakmusic.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use vinayakmusic.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The Website Owner, including subsidiaries and affiliates (“vinayakmucic.com” or “Vinayak Music” or “we” or “us” or “our”) owns and operate this Website. This document governs your relationship with [www. vinaykmusic.com] (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website. This Website may contain links to other websites (the “Linked Sites”), which are not operated by (www.vinayakmusic.com). (www.vinayakmusic.com) has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern vinayakmusic.com relationship with you in relation to this website.

The term �?Vinayak Music World’ �?vinayakmusic.com’ or �?us’ or �?we’ refers to the owner of the website whose registered office is in the name of Vinayak Sales, MIG 5, Gautam Vihar Colony, Deopuri, RAIPUR (C.G.) PIN-492015. The term �?you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

• The entire content of all pages of website is for your general information and doing necessary use only. These are subject to change without any prior notice.
• Neither we nor any third party provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness or suitability of the information and products found or offered on this website for any particular purpose. You accept such information and may contain material inaccuracies or errors and we expressly do not include liability for any inaccuracies or errors permitted by full limitation law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without vinayakmusic.com prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority in India only.

 Cookies

We employ the use of cookies. By accessing vinayakmusic.com, you agreed to use cookies in agreement with the Vinayak Music World’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Vinayak Music World and/or its licensors own the intellectual property rights for all material on vinayakmusic.com. All intellectual property rights are reserved. You may access this from vinayakmusic.com for your own personal use subjected to restrictions set in these terms and conditions.

 You must not:

• Republish material from vinayakmusic.com
• Sell, rent or sub-license material from vinayakmusic.com
• Reproduce, duplicate or copy material from vinayakmusic.com
• Redistribute content from vinayakmusic.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Vinayak Music World does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Vinayak Music World, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Vinayak Music World shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Vinayak Music World reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Vinayak Music World a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyper linking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link:

• is not in any way deceptive;
• does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and
• Fits within the context of the linking party’s site.

These organizations may link to our home page so long as the link:

• is not in any way deceptive;
• does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
• Fits within the context of the linking party’s site.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Vinayak Music World’s logo or other artwork will be allowed for linking absent a trademark license agreement.

IFrames

Without prior approval and written permission, you may not create frames around our WebPages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 Strictly forbidden to mix different orders into one: 

Separate orders (whether they are from the same customer) will be dispatched & shipped individually as per the respective order Numbers and Dates. Vinayak Music World cannot consider the requests of customers of clubbing their separate orders together and shipping them as a single package, as by doing so it arises an issue for us to maintain the accounts as per the legal terms.

 

NO-EXCHANGE policy: 

The Vinayak Music World follows the NO-EXCHANGE policy, according to which we will not consider the exchange requests from the customers for any product that has already been delivered.

 Modification of Order: 

Order modification is not allowed as per the guidelines, if the customer is not comfortable with the order placed then in that case the order should be cancelled within 24 hours to avoid any cancellation charges, no modification manually will be done (it is applicable only for domestic customers). In this case, orders from overseas customers cannot be considered as cancellation charges are standard for overseas customers.

In case the customer is seeking to replace any of the ordered items with some other products from the website after the order has been placed and is under processing, then the customer has to cancel the existing order and place a fresh order with the desired products. The amount paid for the order being cancelled will be refunded to the customer. Customers should make sure the order must be cancelled within 24 Hrs of placing the order or a day before the dispatch date emailed to them after order placement within a day in working days & in case of holidays the next working day after the holiday.

The minimum acceptable Order value for Domestic customer: 

Vinayak Music World provides complimentary packaging for each order, i.e. no extra amount is charged for packaging to the total order value, as the packaging is originated by Vinayak Music World. So the order is accepted, the minimum order value should be Rs. 1000.00. Orders below the minimum order value accepted by Vinayak Music World will not be accepted.

Coupon Code against discount scheme: The offered coupon code should be used within the given time frame. If any customer skips checking the coupon details, then Vinayak Sales will not be responsible for availing the profit of the scheme in the next transaction.

International transaction:

Expected time of delivery: Dispatched domestic orders may reach their destination overseas orders may reach their destination within 15-20 working days (or more with respect to distance)

Export Declaration Charges (Clearance Fee): As per the guideline for B2C International shipment cart value up to INR 24999 is considered against courier mode, if it goes to INR 25000 up to 50000 and more then shipping consignmentis considered a commercial mode shipment. For commercial mode shipment, export declaration charges (clearance fee) will be applicable along with the required documents.

 

Given below is the matrix for export declaration (clearance charges)

 

The product price is different from INR: Product prices vary for overseas customers due to the high rate of commission on payment gateway PayPal and some other miscellaneous charges.

Product inspection request: 

We do not consider product quality inspection requests to play into our system, as these are pre-owned products and we receive them as they are. In a special case only unsealed (Open) audio CDs may be inspected this must be confirmed by email before the product is packaged.

 Order Dispatch and Delivery: 

With the increase in the number of orders with appreciation and support from our customers, Vinayak Music World had to take a decision to increase the dispatch interval for orders in order to ease the dispatch process and maintain the hygiene protocols. All orders from us are dispatched within 10 days from the date of receipt. Dispatched domestic orders may reach their destination within 5-7 working days and overseas orders may reach their destination within 15-20 working days (or more with respect to distance)

Delay in delivery

a)    It is found in remote places that delivery gets delayed due to lack of proper transport communication, abnormal weather, natural calamities, and the threat of an epidemic.

b)    Mistake in describing many things like shipping address details, phone number, location pin code, flat number, and road number. etc. It happens that the consignment reaches the courier centre of the destination and it lies there separately for a long time until a follow-up goes there with a proper explanation.

Return Policy

If any return of the product is considered as a special case provided it should be brought to notice within 7 days from the date of delivery, in that case, the product should be dispatched by the customer to be well packed by registered speed post/reliable courier services at the customer’s own expense to company’s address, the product will be checked upon receipt. If the registered grievance is found to be genuine, the refund process will be completed immediately.

Note1.  No refund will be entertained if it is found that the product has been tampered with intentionally.

Note2. Sealed pack products will not be considered under the return policy.

Note3. Return and Complaint Policies for Overseas Customers Only 5% of the total value of the product concerned will be returned at the place of return of the product if it is found to have a valid reason.

No Provision for Booking of products: There is no provision for booking &reservation of products, and no special requests for booking of products are entertained. The customer has to place the order online only.

Transit Damage

At Vinayak Music World, we take utmost care in securely packaging all orders—especially rare and pre-owned items—using appropriate materials to minimize the risk of transit damage. However, as transit handling is beyond our direct control, we request all customers to record a video while unboxing the parcel. This unboxing video serves as essential proof in the event of any physical damage and enables us to raise a claim with our courier partner.

In rare instances, cosmetic damage may occur, such as cracks or breakage in the plastic casing of media formats like Audio Cassettes or Audio CDs. Where possible, we will provide a replacement plastic case (Jewel Case), subject to availability and only if the case is of a standard, replaceable design. Please note that this applies solely to the outer case and not to the media content itself.

Cancellation Policy

·        Order once placed cannot be cancelled. However, if we receive any cancellation request, after 24 hrs of placement of the order and before receiving Parcel packing confirmation mail sent from our end, we will accommodate the request and the amount will be refunded within 5-7 working days, after deducting cancellation charges of 4% of the Total order value. In case the customer re-places the same order with the same or increased order value on the same day then we will provide them the discount coupon of 4% on the new order value.

·        In case the customer is seeking to replace any of the ordered items with some other products from the website after the order has been placed and is under processing, then the customer has to cancel the existing order and place a fresh order with the desired products. The amount paid for the order being cancelled will be refunded to the customer after deducting the cancellation charge. Customers should make sure the order must be cancelled within 24 Hrs of placing the order or before receiving the Parcel packing confirmation mail from our end.

·        If an order cancellation request is received from the customer after sending the email of parcel packing confirmation, a cancellation fee of 10% of the total order value will be deducted from the refund amount. 

·        If this is found, the customer sends repeated order cancellation requests without any valid reason, the cancellation of 3^rd consecutive order for the same customer is to be deducted at 10% from the total value of the order and the balance payment is to be refunded or initiated refund to the payment gateway.

·        If it is found, Order cancellation requests from overseas customers without valid reason 12% of the total order value as a cancellation fee will be deducted. The cancellation charge is standard for overseas customers.

·        If an order cancellation request is received after confirmation of the order's shipment with a shipping notification to the end customer, the order cancellation request will not be entertained and no refund will be made.

NOTE: Most of the products available in Vinayak Music World are pre-owned products and Vinayak Music World is neither the manufacturer nor responsible for any kind of manufacturing defects or sound quality of any product. These products are sold in the same way as they are obtained from various resources. 

Duration of payment refund process: 

From the date of refund initiation, it takes at least 5 to 7 business days for our payment to be credited to the customer’s bank account.

Note: Vinayak Sales (Principal) has no role to play in clearing the payment expeditiously.